Job Details

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

JOB TITLE: Room Attendant
REPORTS TO: Housekeeping Manager
FLSA STATUS: Non-Exempt
ES SUITES:
Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests. Every Sonesta ES Suites team member plays an important role in our guest experience; therefore we invest in the personal and professional growth of all associates. We are part of the Sonesta International Hotels Corporation with 25 US-based and 31 International hotels and cruises. If you are a creative people person and want to have some fun at work, then look no further.
JOB OVERVIEW:
The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.
DUTIES AND RESPONSIBILITIES:
•Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
•Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
•Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
•Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
•When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
•Minimize waste of supplies and amenities within all areas of housekeeping.
•May regularly assist with deep cleaning projects.
•Report needed repairs or unsafe conditions to supervisor.
•Handle all lost and found items according to established procedures.
•Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
•Ensure compliance with federal, state and local laws regarding health and safety services.
•Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
•Some previous housekeeping experience preferred.
•Previous background from the extended stay industry preferred.
•Ability to speak, read, and write fluent English is preferred; other languages beneficial.
•Basic reading, writing and mathematical abilities are preferred.
•Frequently standing up, bending, climbing, kneeling, and moving about the facility.
•Carrying, lifting or pulling items weighing up to 75 pounds.
•Will be required to regularly use commercial cleaning chemicals.
•Will be required to work mornings, evening, weekends, and holidays.
Sonesta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identify, or any other characteristics required by law.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt and is subject to overtime in accordance with Federal and State Regulations. This job description is subject to change at any time.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance