Job Details

Position Summary:The Operations Supervisor provides leadership and support to all team members in accordance with hotel standards, policies and procedures. Ensures guest satisfaction through a commitment to delivering excellent service. Motivates and engages the team to meet brand goals and company expectations with operational efficiency.Duties and Responsibilities:- Able to function all hotel operating systems.- Assist with recruiting, onboarding and training.- Ensure staff training is completed to company standards and brand requirements.- Oversee staff scheduling for the departments according to labor standards and forecasted occupancy.- Maintain a professional and high-quality service-oriented environment.- Able to properly communicate with guests, address issues and bring satisfactory resolutions.- Able to forecast and yield manage rates to maximize hotel revenue and fill efficiency.- Maintain requirements associated with Guest Rewards and Loyalty Program.- Ensure group and meeting room business is properly managed.- Work closely with the Housekeeping and Maintenance Department to improve guest service and foster cross-departmental communication.- Respond to feedback on all Social Review sites as assigned by management.- Assist in maintaining and upkeeping time punches and records in the Time & Attendance System.- Assist in conducting staff meetings.- Train and monitor Front Office personnel on all participating marketing and sales programs.- Keep accurate records, documenting all training in personnel files and monitoring staff performance against plan. Complete necessary file folder administrative duties.- Ensure daily checklists are being completed for smooth and efficient operations.- Accurately manage Accounts Receivables and all other accounting records as required.- Monitor Mart sales and inventory.- Monitor breakfast supplies, guest room supplies and other hotel items, and assist with orders.- Assist management in meeting revenue goals and capping expenditures.- Remain current in all the brand standard updates, new procedures and required training.- Work with all departments reinforcing teamwork with a positive attitude to help increase workplace productivity.- Responsible for understanding, training, and implementing hotel emergency procedures.- Able to work a flexible schedule of varied hours including weekends and holidays.- Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures.Physical, Mental and Environmental Demands:- Must be able to perform job functions with attention to detail, with efficiency and under time constraints.- Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.- Must be able to bend, reach, kneel, pivot and grip items while working in guest rooms.Skills, Educational Background, Experience and Basic Expectations:- Bachelor's degree / Schooling equivalent in Hotel Management/Business Administration.- Minimum 2 years of Front Office/Guest Service experience.- Leadership qualities.- Effective communication and excellent customer service skills- Able to prioritize, organize, strategize and manage workload.- Work cohesively with co-workers as part of a team and able to keep confidences.- Proficient in Microsoft programs.