Job Details

Counter Sales

New to Flagstaff AZ, Johnstone Supply is looking for a Counter Sales Associate. We are a growth-oriented company seeking an energetic, engaging, knowledgeable, and dedicated individual to join our team.

WHO WE ARE:

We have been providing brand name products, expert technical knowledge and superior customer service to the HVACR (heating, ventilation, air-conditioning and refrigeration) industry since 1953. Our company is locally owned and operated, backed by the national support of the Johnstone Supply Cooperative. For more information about our company and locations visit our website at www.johnstonesupply.com.

THE OPPORTUNITY:

The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.

JOB REQUIREMENTS:

• High School diploma or GED equivalent
• High-energy, attention-to-detail with the ability to engage with customers at the highest level of customer service.
• Strong computer skills
• Excellent communication skills, both verbal and written
• Knowledgeability in navigating the internet/websites to find product and information for customers
• Honesty and a strong work ethic
• Bilingual Preferred

JOB RESPONSIBILITES:

• Generate new and repeat sales by providing product and technical information
• Upsell and cross-sell products to maximize sales opportunities while enhancing the customer's experience
• Process customer transactions such as orders, quotes, or returns
• Answer phones and respond to customer inquiries, providing information about products, prices, and availabilities all in a timely manner
• Keep up-to-date with product knowledge, pricing, and promotions to provide accurate information to customers
• Listen to customer's need and preferences, offering product recommendations and solutions
• Contribute to achieving sales targets/goals

We value the dedication and solid work ethic of our employees and we offer superior compensation, including: salary, profit share, health benefits, paid vacation, holidays, and a friendly professional working environment.

Drug screen and background check required.