Job Details

IT Support Analyst and IT Support Analyst, Intermediate. Information Technology Support Services is seeking an Information Technology Support Analyst OR Information Technology Support Analyst, Intermediate a to join our Service Desk Team. This position serves as a central point of contact for technology support for NAU students, faculty, staff, and affiliates. The successful candidate must be customer service focused, outgoing, and enjoy working on a team in a fast-paced environment. IT Support Analyst Technical Support - 65% Under general direction of the IT Manager of the ITS Service Desk, this position will serve as the central point of contact to assist customers with questions and problems via telephone, email, chat, and utilizing remote access tools in a 24 x 7-support during regular, evening, and weekend hours, and a rotation of on-call. This position has the main responsibility of providing support to on-campus, statewide, national and international students, faculty, and staff...Support Analyst, IT, Analyst, Support, Media, Information Technology