Job Details

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Position Summary

The General Manager at Twin Arrows Casino Resort is responsible for overseeing and managing all aspects of the casino resort's operations. The position reports to the Chief Executive Officer of Navajo Nation Gaming Enterprise. This includes developing and executing a strategic business plan focused on maximizing profitability, enhancing Team Member engagement, and ensuring exceptional guest satisfaction. The role involves leading and mentoring the Executive Leadership Team, driving operational efficiency, and fostering a culture that embraces the core values of the Twin Arrows Casino Resort. The General Manager will also coordinate with the Navajo Nation Gaming Enterprise Board of Directors and work closely with the Navajo Nation Gaming Regulatory Office, ensuring compliance with all regulatory requirements and promoting the development of Navajo Employment Preference Act (NEPA) involving Tribal Team Members. This leadership role requires a seasoned professional with extensive experience in gaming and hospitality management, strong business acumen, and a commitment to upholding the highest standards of customer service and organizational integrity.

Minimum Qualifications

• Must have a Bachelor's degree, with a concentration in marketing, general business, finance, and/or hospitality/casino management.
• Minimum of ten (10) years of combined gaming/hotel/resort hospitality experience.
• At least five (5) years in executive management at a resort/gaming property with at least 1,100 slots, 30 table games, 200 hotel rooms, 1000+ Team Members, and multiple food, beverage, and entertainment venues.
• Ability to respond effectively to sensitive inquiries and complaints.
• Strong business skills, including data-driven decision making.
• Experience with strategic planning.
• Excellent communication and organizational skills.
• Responsible and able to meet deadlines with a high sense of urgency.
• Background in public relations, interpersonal communications, and supervision.
• Dependable and flexible with work schedule.
• Proficient in record-keeping, report writing, and correspondence.
• Must be at least 21 years old.
• Effective communication skills in both written and verbal English.
• Proficiency in Microsoft 365 (Office) and Adobe products.
• Ability to obtain Navajo Nation Gaming Regulatory Office and Arizona Department of Tribal Gaming licenses.
• Experience in both Class III and Class II gaming, especially in Indian Gaming, preferred.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Gambling Facilities and Casinos

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