Job Details

The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations. Performance Objectives:Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions. Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately. Provide assistance and respond to queries via online chat to enhance customer experience. Report resort comments, suggestions, and complaints to the General Manager for timely resolution. Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively. Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms. Initiate ...Front Desk, Front Desk Associate, Property Management, Customer Experience, Associate, Reservations, Hotel