Job Details

Salary : $45,560.00 Annually
Location : Flagstaff, AZ
Job Type: Regular Full Time
Job Number: 0804532
Department: Community Services
Opening Date: 09/16/2025
Closing Date: 10/3/2025 5:00 PM Arizona

Nature of Work
Under general supervision performs work of moderate difficulty in social services case management for low-income clients; performs related work as assigned.

Typical Duties
(Illustrative Only)

• Interviews and elicits pertinent information from persons applying for assistance
• Conducts comprehensive assessments with individuals and families to identify strengths and areas of need
• Interprets rules and regulations regarding eligibility for a range of programs
• Works with clients to develop individualized case plans, including specific goals and success strategies
• Provides referrals and information about other service providers, alternative assistance available, client responsibility and appeal rights
• Supports clients in meeting short and long-term goals throughout the term of the case plan
• Maintains and works with funding allocations
• Provides follow-up and case plan review and revision as needed
• Coordinates services with other agencies and makes presentations
• May conduct home visits
• Compiles data to prepare records and reports
• Attends required meetings and trainings

Essential functions of this position include but are not limited to: driving; sitting for computer entry, typing, answering telephones, etc; working with and around other staff, administration, inmates and citizens, etc; dealing with interruptions; repetitive motion (hand / wrist) for computer and phone work; vision acuity (near / far); hearing and speech for ordinary conversation; touch and finger dexterity for using radios, intercoms, telephones and computers.
Minimum Qualifications
Four years of experience of progressively responsible experience in social services work OR

Associate degree in a related field working with children and families and three years of experience of progressively responsible experience in social services work OR

Bachelor's degree in a related field working with children and families and two years of experience of progressively responsible experience in social services work OR

Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

ADDITIONAL REQUIREMENTS: if the position is in Community Services department, then a fingerprint clearance card is required.

Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report.
Preferred Qualifications
Bilingual (Spanish and/or Navajo)
Case Management Experience
Experience in Financial Empowerment

The ideal candidate would be knowledgeable in working with diverse populations and varying socio-economic backgrounds. Have an understanding financial empowerment and local resources.

This position is safety sensitive.

This position is non-exempt from overtime.

Knowledge, Skills and Abilities
Working knowledge of:

• Challenges and needs of the low-income population
• Available community resources
• Methods and procedures used in determining eligibility for social services
• Funding allocations
• Interviewing and investigative techniques
• Principles and practices of case management

Skill in:

• Eliciting information through intake screening interviews and financial documentation
• Interpersonal communication with culturally diverse clients
• Operation of various office equipment, including applicable software

Ability to:

• Assess the needs of low-income people and identify appropriate solutions
• Demonstrate tact, initiative, and sound judgment under challenging circumstances
• Work well with people of diverse social, cultural, and economic backgrounds
• Maintain strict confidentiality
• Prepare and maintain accurate documentation and records
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies, service providers, and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits

Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:

(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/ EcoPass bus pass

Elective Coverage

• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability

01

This position involves supporting low-income residents in need of housing assistance and/or meeting their basic needs. Please describe your case management experience working with diverse populations who are in crisis, and your experience working with programs that have income-based eligibility requirements.
02

Please provide an example of your experience coordinating care with community partners to support an individual or family in need.
03

In Social Services, we facilitate financial literacy courses with residents utilizing our services. Please describe your experience facilitating skill development sessions, in individual and/or group settings, and describe your approach in supporting individuals in crisis with developing new skillsets.
04

As a case worker, you will be expected to engage with members of the public frequently and in a variety of ways. Please describe your customer service experience and provide clear examples of your experience interacting with the public in-person, and via phone and email.
05

This position requires frequent utilization of the computer for case processing. Please describe your technical skills and your experience in utilizing client record databases.
Required Question