Job Details

Synopsis

The Maintenance Technician will be responsible for maintaining, repairing, and ensuring the overall functionality of Flagstaff Shelter Services' three properties, including two hotel-to-housing projects. The role requires a hands-on individual with broad knowledge of general repairs, preventative maintenance, and facility improvements, ensuring a safe, comfortable, and well-maintained environment for staff and residents.

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Team Objectives

- Teamwork -

Flagstaff Shelter Services employees should foster a positive environment for other staff members and clients. Decisions should be made collaboratively, and should always consider the diverse and unique perspectives of each and every voice within our agency.

- Care -

Employees of Flagstaff Shelter Services should provide quality service and supportive interactions to all clients and peers with compassion and in a professional manner without regard to racial, ethnic, religious or other social prejudices. Our team is committed to a trauma-informed care approach in all we do. Employees are expected to embody this commitment, recognizing the signs of trauma, avoiding re-traumatization wherever possible, and promoting a culture of safety, trust, and empowerment. Training in trauma-informed care will be provided, but a foundational understanding and willingness to apply these principles is required.

- Service -

Flagstaff Shelter Services expects all employees to approach job-related efforts while understanding that we are an agency which serves and provides for those in need. The needs of others remains our priority every day. The mission of Flagstaff Shelter Services is to provide individuals experiencing homelessness with emergency shelter and the tools to achieve housing stability; regardless of faith, sobriety, or mental health.

- Organization -

Employees of Flagstaff Shelter Services should prioritize efficient workflow and upholding standards, ensuring that Standard Operating Procedures (SOP) are followed and all documentation is completed to a high standard. Employees at our agency should work to maintain a work environment that is clean, safe, tidy, confidential, and sanitary.

- Impression -

Working at a not-for-profit agency, employees will often interact with partnering organizations, donors, media, and more. All interaction with public observers will be professional, keeping the image of the agency and best interests of our clients in mind.

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Role Objectives

- Collaboration -

The Maintenance Technician will contribute to a positive and collaborative work environment by working closely with the Facilities Manager and other staff members. Decisions related to maintenance and facility operations should be made with input from the team, considering the diverse perspectives within the organization to support a safe and welcoming environment for both clients and staff.

- Compassionate Care -

In maintaining the physical environment, the Maintenance Technician will ensure that all actions reflect the organization's commitment to compassionate, trauma-informed care. This includes maintaining facilities that support the dignity and well-being of all clients, recognizing signs of trauma, and ensuring that maintenance activities do not contribute to re-traumatization.

- Service Orientation -

The Maintenance Technician will approach all maintenance tasks with the understanding that their work supports the agency's mission to serve individuals experiencing homelessness. The Coordinator will prioritize the needs of the clients and the organization, ensuring that all facilities are in optimal condition to provide emergency shelter and promote housing stability.

- Operational Standards -

The Maintenance Technician will ensure that all maintenance activities are conducted efficiently and in accordance with Standard Operating Procedures (SOPs). This includes maintaining accurate documentation, following safety protocols, and contributing to a clean, safe, and organized work environment that upholds the highest standards of care and professionalism.

- Professional Representation -

In interactions with contractors, vendors, and other external parties, the Maintenance Technician will represent Flagstaff Shelter Services professionally. All interactions should reflect the agency's values and mission, maintaining a positive image and ensuring that the best interests of the clients and the organization are upheld.

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Responsibilities

• Receive inspection notes from peers and Facilities Manager and execute repairs on building systems including plumbing, electrical, HVAC, carpentry, and general handyman tasks across all properties.
• Support the unique maintenance needs of the organization's hotel-to-housing projects, including room repairs, fixture replacements, and regular upkeep of living spaces.
• Propose reasonable recommendations to the Facilities Manager for ways to improve preventative maintenance schedule and increase the efficiency of repairs made.
• Develop and implement a preventive maintenance schedule to ensure the longevity and functionality of facilities and equipment.
• Coordinate with property managers and site staff to prioritize maintenance tasks and ensure that all three properties are properly serviced in a timely manner.
• Work with external contractors and vendors for specialized repairs or services, ensuring work is completed according to organizational standards and timelines.
• Work with peers, Facilities Manager, and external contractors to maintain understanding of all repairs made to avoid overlap or disintegration of repairs made by contractors.
• Ensure all facilities comply with local building codes and health and safety regulations. Perform safety checks, correct hazards, and maintain documentation of all maintenance work.
• Respond to emergency repair requests on short notice, ensuring that urgent issues are resolved efficiently.
• Track and maintain an inventory of maintenance supplies, tools, and equipment.
• Keep a true and accurate account of all work done, in accordance with the expectations of the Facilities Manager, to ensure all maintenance on our facilities are tracked and well understood.
• Work closely with other staff members, including case managers and housing specialists, to address facility needs that impact residents and service delivery.

• Strong organizational and project management skills.
• Customer service orientation with the ability to address and resolve issues effectively.
• Decision-making skills, with the ability to assess situations and make informed choices.
• Problem-solving abilities, including analytical and critical thinking.
• Basic computer skills for daily operations and record-keeping.
• Knowledge of quality and risk management practices.
• Proficient in data entry, ensuring accuracy and efficiency.
• Ability to multitask, manage multiple priorities simultaneously, work independently, manage multiple projects, and prioritize all tasks effectively.
• Excellent written and verbal communication skills.
• Knowledge and skills in reading and interpreting blueprints, including HVAC, electrical, plumbing, and general construction plans.
• Physical ability to lift heavy equipment and endure long periods of standing or walking.
• Capability to work both independently and collaboratively as part of a team.
• Experience working in social services or a related field is a plus.
• Exeperience in Construction, Engineering, trades, or a related field preferred.
• Proficiency in using maintenance management software and tools.
• Proven experience in building maintenance, repairs, and facilities management.
• Proficiency in general handyman skills including plumbing, electrical, carpentry, and HVAC systems.
• Knowledge of health and safety regulations, with a commitment to maintaining a safe environment for staff and residents.
• Experience in multi-property maintenance is a plus, particularly in a residential or housing project setting.
• Valid driver's license and reliable transportation.

• Must be able to walk around the property.
• Perform lifting (50 lbs. or more)
• Work is performed in a shelter, office, and outdoor environment.
• Frequent bending, reaching, squatting, and kneeling may be required while performing job functions.
• Shifts may require long periods of standing and walking.
• There may be exposure to cleaning agents and allergens.
• Employees may be subject to loud/frequent noise, disruptive behavior, or human crises involving substance abuse or mental health concerns.
• All employees of Flagstaff Shelter Services are eligible for supplemental insurance policies at a discounted rate. This benefit offers additional coverage options to help protect you and your family from unforeseen expenses, ensuring peace of mind while you focus on making a positive impact in our community.

• Flagstaff Shelter Services is committed to practicing equitable hiring standards, providing equal opportunities to all candidates.
• We are an Equal Opportunity Employer (EOE), promising fair treatment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
• Our commitment to diversity is integral to creating an inclusive and safe workplace.
• We welcome individuals of all backgrounds.
• We value diverse experiences, including lived, traditional, volunteer, educational, and workplace experiences. We encourage you to apply if you're excited about the position and believe you could be a good fit, even if you do not meet every requirement listed.
• Accommodations are available upon request.