Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $60K per year - As a Customer Support Specialist at January, you will: Manage inbound calls, emails, and texts from callers with the objective of addressing their account needs; Use ZenDesk to document communications, analyze user problems, resolve basic issues, and facilitate payments on behalf of callers who call in; Contribute to Januarys contact center call procedures and processes, raising the bar for how we interact with callers; Inform future product improvements by gathering user feedback through your use of Januarys system and communication with callers...Hiring Immediately >>