Job Details

Resort Operations Manager

Ponderosa Pines Resort — Parks, AZ (Near Flagstaff)

Ponderosa Pines Resort is a modern cabin and glamping retreat set among the towering pines of Northern Arizona, just outside Flagstaff. Designed as a place to slow down and reconnect, the property blends thoughtful architecture with natural surroundings — featuring private hot tubs, a communal sauna and cold plunge, and curated outdoor spaces. More than just a stay, Ponderosa Pines is an experience rooted in nature, wellness, and intentional hospitality.

We're looking for someone who lives hospitality — someone who cares about the details, takes pride in beautiful spaces, and wants to create unforgettable guest experiences while building and leading their own team. This is a hands-on leadership role with real ownership.

What You'll Own

You are responsible for everything that happens on property:

Guest Experience

• Create a 5-star stay guests rave about
• Build real connections with guests and personalize their experience
• Own and improve the resort's reviews and reputation

Property & Operations

• Maintain cabins, amenities, and grounds to a high standard
• Oversee vendors, maintenance, and daily operations
• Catch and fix issues before guests ever notice

Team & Culture

• Hire, train, and lead the on-site team
• Set the tone for hospitality, accountability, and energy
• Build a team that genuinely enjoys creating great experiences

How You're Supported

Our corporate team handles marketing, pricing, systems, and guest communications — so you can stay focused on what matters most:

Guests

Property

Team

Compensation

• Base: $50K–$70K (depending on experience)
• Bonus: Target ~40% (uncapped)
• Complimentary stays (10 nights/year)
• Flexible PTO (performance-based)
• Potential on-site housing
• Growth within a fast-scaling hospitality portfolio

What We're Looking For

• 3+ years in hospitality, resort, or boutique property management
• Experience leading small teams
• Strong guest-first mindset
• Comfortable managing budgets and operations
• Willing to live on-site or nearby

Bonus Points

• Experience with cabins, glamping, or short-term rentals
• Facilities or property maintenance knowledge
• Passion for nature, wellness, and hospitality

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person